Shipping and Delivery Terms

Shipping

Packages Volume < 0.25 mc: Delivery by courier.

Packages Volume > 0.25 mc: Delivery by courier specialised in transporting furniture. Our experience has led us to make this choice because over the years we have seen how greater were care, professionalism and quality adopted by this type of courier in transportation of delicate products such as furniture, compared to a normal courier.

Shipping Times

At the time when we receive the order from our customers can occur the following cases:

  1. We have the availability of products in our warehouse (only in the case of small packages) => prompt shipment to the final customer;

  2. We have NOT the availability of products in our warehouse => send the order to our suppliers:
    • Suppliers have the availability to their warehouse (rare) => prompt shipment to our warehouse;
    • Suppliers have NOT the availability to their warehouse (rare) => start of production of the furniture.


Once the supply will arrive at the warehouse MasoniOnline we will make the delivery as quickly as possible. In the event that the objects are to be produced, within our descriptions we have indicated the expected time for delivery to our warehouse. These times are obviously an approximate information and does not mean that will always be respected by our suppliers; they are based on a statistical average, processed according to the time of delivery of each supplier.

We will not accept responsibility for delays that may occur regardless of our actions.

Once shipped the goods, the delivery time depends on the courier and may vary depending on the destination and must be added to the number of weeks indicated in the descriptions:

  • courier specializes in transporting furniture, ship in Italy: 2-7 working days;
  • courier specializes in transporting furniture, ship in Europe: 4-12 working days;

  • courier (for packages up to 0.25 cubic meters), ship in Italy: 1-3 working days;

  • courier (for packages up to 0.25 cubic meters), ship in Europe: 5-7 working days.


It should also be noted that, due to periods of closure for Christmas and summer, to all orders placed in December and in the month of August may correspond extended waiting times. We prefer in such cases to provide information that can somehow reflect the reality rather than creating false illusions.

Shipping Costs

The cost of shipping, both in Italy and in Europe, is determined by the destination and the volume/weight, based on tranches set by our couriers. Often it is possible that after adding items to the cart, the cost of shipping changes. We assure you that the calculation of shipping costs has been designed in order to be as fair as possible, trying to reconcile the quality of the shipping service with a reasonable price.

Additional Fees for Special Locations

Shipping costs do not include additional fees concerning all those special locations that are accessible only by special means of transport or for all those buildings that can not be reached by a semi-trailer. In all these cases we include additional costs that are estimated according to the situation: we can consider as an example old town centres where trucks have no access, minor islands or unfinished buildings which are still considered construction sites.

If the shipment have to be delivered in one of the areas listed above, please contact our customer service immediately after purchase to facilitate the planning of the shipping service and to calculate the cost of shipping inclusive of various supplements. In case you are in the above conditions but not promptly pointed out, any supplement will be charged to the customer.

WARNING: supplements are applied regardless of any promotion.

 

Delivery

Delivery will be made exclusively to the street level: the trucker unload the supplies from his vehicle at the "street level". The courier shall not be obliged to make delivery to any upper floors. The customer, if he wants, can help the driver during unloading of packages (highly recommended).

Collection from our Warehouse

If the customer want, he can pick up the supplies purchased directly from our warehouse from Tuesday to Saturday at Via della Botte, 51 FORNACETTE (PI), avoiding to pay the shipping costs.

Assembling

MasoniOnline does not offer assembly services. Among all our products there are some that, once unpacked, must be assembled/mounted. Each product has its own level of difficulty of assembly/installation. To provide an indication of what might be this difficulty level, we have adopted a simple system of classification based on drawings described below.

No assembling: are part of this category all those products that do not require any type of assembly.

Easy Assembling: fall into this category all those products that, for their assembly, do not require special skills or special tools.

Easy or Medium Assembling: do not fall into the categories of products that require special skills mounting but it may take some specific tools.

Medium assembling: for these products is often required to use the drill for wall mounting (eg suspended elements for the living room) and related tools (e.g. plugs). We recommend the use of electric screwdriver. For those who have little experience is suggested the presence of a helper.

Elaborate Assembling: the mounting of this type of products requires the presence of minimum of two people. It takes a fair amount of experience in the assembly in the furnishing and specific tools, however, present in any home.

Advanced Assembling: are required at least two expert assemblers preferably in the field of furniture. It's necessary to use specific tools.

Warranty

At the time of sale MasoniOnline issues regular sales invoice valid for the 24-month guarantee on the non-conformity of production. At the time when the customer receives the packages is strongly exhorted to follow the procedure Receiving Goods: if you need, inside you will find the steps to follow to speed up the replacement of all or part of the object.