General Terms and Conditions

Edition of June 24th, 2026

The website www.masonionline.it (hereinafter, the “Site”) is the property of MASONI ELIO S.R.L. UNIPERSONALE (hereinafter “MASONI” or “Owner” / “Seller”), VAT number: 02918320215, with registered office in Via della Botte n. 51, 56012 Fornacette (PI), registered with the R.E.A.: PI-147999.

Any information, support, request or complaint can be forwarded to Customer Service:

• if you contact from Italy, via e-mail by writing to: [email protected] or by telephone at 800.301.343;
• if you contact from abroad, via e-mail writing to the address: [email protected] or to the number +39 0587 420014.

Terms of use of our Website

1. USE OF THE SITE

By using the Site and/or placing orders through it, you accept:

1. to use the website exclusively for lawful activities;
2. not to place false or fraudulent orders; where there are plausible reasons to believe that these are orders of this nature, the Owner reserves the right to cancel the order and inform the competent authorities;
3. provide your email address, postal address and/or other contact details correctly and truthfully. Likewise, the user consents to the use of this information to execute the order (Privacy information).

The Owner is not responsible for any inconvenience or damage resulting from the use of the Internet, including interruption of service, external intrusions or presence of viruses or any other force majeure event.

2. INDUSTRIAL AND INTELLECTUAL PROPERTY

The domain name of the Site is owned by MASONI. The Site and its elements are the exclusive property of MASONI, which alone owns the rights to use and exploit the brand, as well as the patents on the products marketed.

The Site in its entirety, like its individual elements (photographs, texts, videos, logos, etc.), as well as these legal documents, constitute intellectual works protected by the Industrial Property Code and the Copyright Law.

Any total or partial reproduction, download, modification or use of the brand, videos, logo, and any other element present on this site, for any reason and on any medium, is strictly prohibited without the prior written consent of the respective owners.

3. LIMITATIONS OF LIABILITY

The Owner will make every effort to publish precise and updated information on the Site. However, no guarantee is provided that the use of the information does not violate the rights of third parties, nor that it is error-free, accurate, complete and updated. Under no circumstances will the Owner be in any way responsible for any negative consequence, damage or loss, deriving from or connected to the use of the site or the information.

4. THIRD PARTY SITES, LINKS AND CONTENT

The Owner cannot control the content of third-party sites and external pages to which the Site may be linked in any way, and assumes no responsibility for the materials and information contained in such sites to which the Owner has any connection from your site. The connection to pages external to the site is under the responsibility of the user. The connection via links to other sites does not imply in any way that the Owner has collaborative or affiliation relationships with the third party owners of these sites.

5. INFORMATION SUBMITTED BY USERS

Any information, content or material you submit to the Site (including uploaded files, data, questions, comments, suggestions or otherwise) will always be deemed confidential. The user guarantees to hold the Owner harmless from any action, request, demand, request made by third parties in relation to the use of such material.

6. USER REGISTRATION

Each user can register on the Site by entering their data in the appropriate registration form if they intend to proceed with the purchase of the products sold through the Site. The user guarantees the Owner that the information provided for registration is up-to-date, truthful and correct, and undertakes to communicate any changes in the data relating to registration. Communication must take place by modifying your account. In the event that the Owner believes that the information is incorrect, or for any serious reason deems this measure justified, he may deny access to the site or suspend the user's account.

7. ADDITIONAL LIMITATIONS

Only connection to the home page of the Site by third parties is permitted. Under no circumstances is deep linking allowed without the prior written authorization of the Owner.

The "framing" of the Site or portions of it by third parties is not permitted nor is the use of any other means permitted that could lead users to believe that the content of the Site can be traced back to third parties. Furthermore, any inclusion of portions of the Site in third-party sites is prohibited.

Any request to link to the home page of the site or to any of its sections, pages or contents can be sent to the following e-mail address: [email protected]. The Owner will grant authorization to activate links to the site at its discretion, free of charge and on a non-exclusive basis.

General Conditions of Sale

These general conditions of sale (hereinafter "General Conditions of Sale") govern the contractual relationship between MASONI and the Customer who purchases the items marketed through the Site, and are made available to users so that they can store, reproduce and print them.

The premises and Terms of Use of our Website are integral parts of these General Conditions of Sale.

Please read them carefully and print them and/or save them on another accessible durable medium. Please also carefully consult the Privacy Policy and the Cookie Policy.

MASONI undertakes to make these documents always usable and updated. They can be modified or updated at any time and the user undertakes to review them before placing each order.

1. FURTHER DEFINITIONS

1.1. “Contract” means the remote sales contract, i.e. the legal transaction having as its object the remote sale of tangible movable goods marketed by the Site, between MASONI and an end customer, within the scope of a remote sales system which uses the Internet as a remote communication technology. The distance contract is governed by Chapter I, Title III (articles 45 et seq.) of Legislative Decree 6 September 2005, n. 206 (“Consumer Code”), when it involves a consumer, and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.

1.2. The expression "Customer" or "Buyer" means (i) the consumer as a natural person, who is at least 18 years of age, and who executes an order for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out by him/her; (ii) the professional as a natural or legal person acting in the exercise of his entrepreneurial, commercial, artisanal or professional activity, or his intermediary. The Owner reserves the right not to process orders received from users who cannot be defined as "Customers".

1.3. The "Order Confirmation" indicates the email confirming receipt of the order by the Owner.

1.4. “Total Amount Due” means the price of the product, shipping costs, if applicable, and any other additional costs resulting from the Order.

1.5. The expression "Order" means the purchase proposal that the user sends to MASONI, completing the order procedure described.

1.6. The “Site” indicates the website www.masonionline.it where Customers purchase remotely, via electronic means, the products indicated and offered for sale on the same.

1.7. The “Product Sheet” indicates the information sheet on the Site where the products indicated and offered for sale on the Site are described.

2. AVAILABILITY OF THE SERVICE

2.1. All products on sale on this Site are not immediately available but must be ordered from the relevant supplier, unless indicated for immediate delivery.

2.2. The sale of the Site's products may be temporarily suspended, without any prior communication, for the time strictly necessary for the necessary and/or appropriate technical interventions on the platform.

2.3. MASONI may, at any time, interrupt the provision of the Service if there are justified security reasons or violations of confidentiality.

2.4. MASONI reserves, in any case, the right not to accept Orders, from anyone, which are anomalous in relation to the quantity or frequency of purchases made on the site. MASONI also reserves the right not to accept orders from a) users with whom a legal dispute is underway; b) users involved in fraud relating to credit card payments; c) users who have provided identifying data which later turns out to be false, incomplete or inaccurate.

3. SCOPE OF APPLICATION

3.1. With this contract, MASONI sells and the Customer purchases remotely, via electronic means, the products indicated and offered for sale on the Site.

3.2. These products are described in the relevant Product Sheets which illustrate their main characteristics.

3.3. These General Conditions of Sale do not regulate the sale of products or the provision of services carried out by third parties who use direct connections to the Site through banners or other hyperlinks. On the websites that can be consulted via these links, MASONI does not carry out any type of control/monitoring. Therefore, under no circumstances can MASONI be held responsible for the goods or services promised by third parties or for the execution of transactions between customers of the Site and third parties.

3.4. These General Conditions of Sale may be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. For this reason, users are invited to consult, before placing any order, the most updated version of the General Conditions of Sale. The General Conditions of Sale applied are those in force on the date of sending the purchase order. The user is required to carefully read these General Conditions of Sale, which he is permitted to store, reproduce and print on a durable medium, as well as all other information provided, before and during the purchase procedure.

4. PROCEDURE FOR SUBMITTING THE ORDER AND CONCLUSION OF THE CONTRACT

4.1. These General Conditions of Sale and the details contained on the Site constitute a mere invitation to formulate a proposal to purchase the products on the Site and not an offer to the public.

4.2. In implementation of the provisions of Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, MASONI informs customers that the Contract between MASONI and the Customer is concluded via the Internet by the Customer accessing the Site address, where, by following the following procedure, the Customer will arrive at formalize the proposal for the purchase of the products present therein:

• Registration: to conclude the Contract on the Site, the Customer must register on the Site by creating an account and entering the requested information. The Customer is responsible for the truthfulness and correctness of the data provided. At the time of entering the data, you guarantee to: (i) comply with all applicable legal and contractual regulations, (ii) be the legitimate owner of the data entered, to be considered true, correct and updated;
• Sending the Order: The Customer can proceed with sending the Order by selecting the products described in the Product Sheets and adding the desired quantities to their cart. The procedure is available in Italian and English language and can always be corrected, modified and cancelled, up until the moment the Order is sent;
• Order Summary: before submitting the Order, you will be asked to identify and correct any possible errors that may have occurred when filling in the fields and to carefully read these General Conditions of Sale, of which you can print a copy using the print option present in your browser, to keep a copy for personal use;
• Order Confirmation: After submitting the Order, the Customer will receive, at the email address indicated during registration, an email confirming receipt of the Order. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to the Seller at the email [email protected];
• Conclusion of the Contract: The Contract is considered concluded with the order confirmation email;
• Cancellation of the Order: The cancellation of the Order by MASONI may occur in the cases referred to in point 4.4. and in cases where the Customer does not pay the amounts due for the product and shipping costs, as better specified below;
• Confirmation of Order shipment: Following the Order Confirmation, the Customer will receive an email confirming the shipment of the Order once the purchased product has been shipped.

4.3. By placing an Order, the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these General Conditions of Sale. By placing the Order, the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due pursuant to these General Conditions of Sale and that the Order cannot be modified or cancelled.

4.4. Orders are subject to acceptance by the Seller who reserves the right, at its discretion, to refuse the order, even in cases where:

1. the Order cannot be executed due to an error in the information provided by the Buyer when placing the Order (e.g. payment card; expiry date, etc.); incorrect billing address; insufficient or incorrect shipping address; misleading information;
2. an error has occurred on the Site: for example. an error relating to the price or description of the product;
3. an error has occurred in the availability of the product.

4.5. The Contract will be considered terminated in the event of non-payment, even partial, of the Total Amount Due. In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the Contract will be considered legally terminated pursuant to and for the purposes of the art. 1456 c.c. The Customer will be notified of this resolution and the consequent cancellation of the Order.

4.6. Pursuant to art. 12 of Legislative Decree 70 of 2003, the Seller informs the Customer that each order sent is stored in digital or paper form at its headquarters, according to confidentiality and security criteria. The Customer can request a copy from the Seller at any time by writing to the email address in the header.

5. PRODUCTS AND AVAILABILITY THEREOF

5.1. The tangible movable goods which are the subject of the contractual relationship governed by these General Conditions of Sale are the items present in the electronic catalog published on the Site at the time the Order is placed by the Buyer. Each product is accompanied by a Product Sheet, which illustrates its main characteristics. It is understood that the images and descriptions included therein may not be perfectly representative of the products which may differ in colour, shape or size. MASONI undertakes to ensure that the products are represented as closely as possible to reality.

5.2. All products on sale on this Site are not immediately available but must be ordered from the relevant supplier, unless indicated for immediate delivery. The delivery of the same will take place within the indicated terms. All product orders are subject to product availability. The availability of the products refers to the moment in which the Customer consults the Product Sheets and must in any case be considered indicative since the Site can be visited simultaneously by multiple users, and it could happen that, at the same time, multiple users place the order for the same product. Therefore, it could happen that the Site's computer system marks a product as available that is actually not available, as it was sold to others before the Order Confirmation. In such cases, responsibility for the unavailability of one or more products cannot in any case be attributed to the Seller.

5.3. MASONI cannot even be held responsible for the temporary or definitive unavailability of one or more products. In the event of unavailability of the requested products, the Customer will be promptly informed by email and will have the right to request cancellation of the order, with consequent reimbursement of any amounts already paid.

5.4. Alternatively, you may decide:

1. if a replenishment is possible, to accept an extension of the delivery terms, offered by the Seller, with indication of the new delivery term;
2. to accept delivery of only available products, obtaining a refund for those that are unavailable;
3. to accept a discount voucher, where available, to be spent on purchases on the Site, in the terms, methods and possible limitations that will be communicated by the Seller.

6. PAYMENTS

6.1. The Customer undertakes to pay the price of the purchased good in the times and ways indicated in these General Conditions of Sale. Each payment by the Customer can only be made using one of the methods indicated in the footer of the Site, in the dedicated section of the same (https://www.masonionline.com/eu/payment-methods/) and described below.

6.2. Credit cards. Credit cards and debit cards from the following international circuits are accepted: VISA, MASTERCARD, NEXI, AMERICAN EXPRESS. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be resolved pursuant to art. 1456 c.c. The Customer will be informed via email. The charge will be made at the time the Order is sent. The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller.

6.3. Digital Wallets. Payments are accepted via Digital Wallets such as PayPal, Scalapay. If the user chooses the Digital Wallet as a means of payment, he will be redirected to the relevant site where he will make the payment according to the procedure provided and regulated therein. This service involves the use of the most recent and updated SSL security and data encryption protocols. Confidential data (credit card number, expiry date and cryptogram) are never stored by the Site and never come into the possession of the Owner.

6.4. Bank transfer. Payment via bank transfer is accepted. The details for making the bank transfer are indicated to the Customer via email after the Order Confirmation. Only if the Total Amount Due is greater than € 500.00 will the Customer be able to proceed with payment in installments in the following ways: (i) payment of 50% of the Total Amount Due after receiving the Order Confirmation email, and (ii) payment of an additional 50% prior to shipment of the product. In all other cases, the Customer must proceed with the payment of 100% of the Total Amount Due within 3 days of receiving the order confirmation email. Processing of the order begins only after payment has been made. In case of failure to pay the Total Amount Due, the sale will be terminated pursuant to art. 1456 of the Civil Code, without prejudice to the right to compensation for damage suffered, and the Customer will receive an email cancelling the Order sent within 10 days. The Customer must indicate the order number in the bank transfer reason.

6.5. In the event of contractual termination and in any case of reimbursement, MASONI will reimburse the Buyer any amount due using the same payment instrument used for the purchase, unless otherwise agreed. In case of payment by credit card or PayPal, once the credit order has been placed in favor of the Buyer's account, the Seller cannot be considered responsible for any delays or omissions in crediting the refund, to dispute which delays the Buyer must contact the credit card institution or the owner of the Digital Wallet directly.

6.6. To guarantee the security of payments, payment services involve the use of the most recent and updated SSL security and data encryption protocols. For the same payment security purpose, in implementation of Directive (EU) 2015/2366 (Payment Services Directive 2 or 'PSD2'), for payments exceeding a total of 30 euros, the Payment Services may require the user to authenticate through devices and procedures that ensure Strong Customer Authentication. To this end, you may be asked to authenticate via mobile devices or other tools required by the Payment Services. Failure to complete the procedure described above may make it impossible to finalize the purchase on the Site.

7. PRICES AND INVOICE

7.1. The sales prices displayed on the Site are to be understood in Euros and include VAT (if applicable). The price applied to the contractual relationship between Seller and Buyer will be the one in force at the time of the Order and indicated in the Order Confirmation, without considering price increases or decreases, even for promotions, which may occur subsequently.

7.2. In the event that the price of a product is discounted and the discount percentage and the full reference price are indicated on the Site, this indication will be formulated with reference to the lowest price applied in the last 30 days.

7.3. MASONI will issue the invoice using the information provided by the Customer and which the latter guarantees to be truthful, and will send the same via e-mail to the Customer. After the invoice has been issued, it will not be possible to make any changes to the data indicated in the invoice.

8. SHIPPING TIMES AND COSTS

8.1. Shipping costs are borne by the Customer and are calculated at the conclusion of the purchase process, after choosing the shipping method and in any case before making the payment. Shipping prices vary depending on the volume of the product purchased, the weight and the shipping country.

8.2. The shipment of the products will take place only after receiving confirmation of the successful payment of the Total Amount Due by the Customer and will be managed by an appointed carrier. The risk of loss or damage to the products for reasons not attributable to the Seller will be transferred to the Customer when the latter, or a third party designated by him and other than the carrier, physically comes into possession of the products. Shipments to post office boxes or automatic parcel distribution points are not permitted. Orders are shipped via courier and the presence of a natural person is therefore required to sign upon delivery of the package.

8.3. Shipping confirmation: The Customer will be informed via a confirmation email that the Order is being shipped. The delivery obligation is fulfilled with the transfer of material availability or in any case of control of the products to the Customer or to third parties designated by him. It is up to the Customer to check the conditions of the product delivered to him.

8.4. Delivery times are those indicated in the Order Confirmation email, they are an estimate and are not to be considered definitive. Delivery dates are valid for most of the Italian territory. Islands and more remote areas may be served in two or more additional working days. Mandatory delivery terms must be previously agreed in writing with the Seller's order office in writing by the latter. Complaints or cancellations motivated by delay in delivery by the courier responsible for transport will not be accepted.

8.5. Impossibility of delivery: In case of absence of the recipient at the indicated address, the designated carrier will contact the recipient by telephone, or send a warning email, and will attempt a new delivery in the following days. In the event that delivery cannot be made in the following days due to the absence of the recipient, the ordered products will be stored at the competent branch, accruing storage costs charged to the Customer himself. After the days of storage without delivery, the products will be returned to the Seller and the order will be cancelled pursuant to the art. 1456 of the Civil Code, without prejudice to the right to compensation for damages. In the event of impossibility of delivery to the non-private Customer and/or with a tailor-made order, all amounts, including delivery costs, will be retained by the Seller as the price of the products ordered and the tailor-made and delivery services. The costs of returning the Order resulting from the termination of the contract will remain the responsibility of the Customer.

8.6. Receipt of the goods: without prejudice to the fact that the risk of loss and damage to the products, for reasons not attributable to the Seller, is transferred to the Customer when the latter, or a third party designated by him and other than the carrier, physically takes possession of the product, it is recommended the Customer to verify, at the time of delivery: the number of products received, that the packaging is intact and unaltered, even in the closing materials, and is invited, in his interest, to report any anomalies to the carrier, accepting the package with specific reserve indicating the reason for the reserve (for example: FOR SUSPECTED TAMPERING: if the package is open or not perfectly closed; FOR IMPROPER TREATMENT: if it is not delivered with care or diligence by the carrier; FOR VISUALLY DAMAGED PACKAGE: if the neck has visible damage, or is visually altered). This will allow the Customer to take action against the carrier for the loss or damage of the products. Any reports of hidden damage or anomalies must be reported to the Seller within 3 calendar days of delivery by sending an email to [email protected]

9. RIGHT OF WITHDRAWAL

9.1. The Buyer who holds the status of consumer pursuant to art. 3, paragraph I, letter. a) of the Consumer Code, has the right to withdraw from the contractual relationship with the Seller, without specifying the reason and without having to incur costs other than those described in the following point 9.5. The right of withdrawal can be exercised within the withdrawal period.

9.2. Exclusion of the right of withdrawal. The right of withdrawal is excluded in case of purchase:

• by professionals and companies;
• products made to measure or clearly personalized (these are all products on which the printing of logos, graphics, etc. is required);
• by those who make a purchase from Switzerland since Swiss law does not provide the right to change your mind and return a product following an online purchase;
• the exclusion of the right of withdrawal also applies to all those who make a purchase from non-European countries.

9.3. The withdrawal period (“Withdrawal Period”) expires after 14 days:

1. from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods, or;
2. in the case of an Order with multiple products that are delivered separately, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last product;
3. in the case of delivery of a product consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece.

The Buyer has exercised the right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the aforementioned right is sent before the expiry of the Withdrawal Period.

9.4. How to exercise the withdrawal. To exercise the right of withdrawal, the Buyer must inform the Seller, before the expiry of the Withdrawal Period, of his decision to withdraw. To this end the Buyer can:

1. using the digital withdrawal function available on the site, accessible at this link: https://www.masonionline.com/eu/withdrawal/guest/search/;
2. use the standard withdrawal form made available at the following link: https://www.masonionline.com/eu/return-and-refund-policy/;
3. or submit any other explicit declaration of your decision to withdraw from the Contract ("Withdrawal Declaration") indicating: order number, the product(s) for which you intend to exercise the right of withdrawal, your address.

The standard withdrawal form or the withdrawal declaration must be sent to Customer Service at the following email address:

• [email protected] if the Customer is resident in Italy;
• [email protected] if the Customer is resident in a state other than Italy.

The Buyer who exercises the right of withdrawal is invited to make use of a durable medium that proves the sending of the withdrawal notice, since the art. 54, last paragraph, of the Consumer Code, places the burden of proof relating to the exercise of the right of withdrawal on him.

9.5. Return costs. The Buyer who has exercised the right of withdrawal must return the product to the Seller at his own expense, using the carrier proposed by the latter or a carrier of his own choice, without undue delay and in any case within fourteen days from the date on which he communicated his decision to withdraw from the contract. The deadline is met if the Buyer sends back the goods before the expiry of the period of fourteen calendar days.

The return costs also include the storage of the product from the journey to our warehouses.

The Buyer who exercises the right of withdrawal is responsible for the decrease in the value of the products resulting from handling the products other than that necessary to establish their nature, characteristics and functioning. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, complete with all accessories and illustrative sheets, original tags and labels, where present, still attached, suitable for use for which it is intended and free of signs of wear or dirt. The right of withdrawal cannot be exercised only for some parts of the product (e.g. accessories).

9.6. Product return. The return of the product to the Seller takes place under the responsibility of the Buyer. The product, duly packaged and protected, must be sent to:
MASONI ELIO S.R.L. UNIPERSONALE
Via della Botte n. 51
56012 – Fornacette (PI)
ITALY

9.7. Refunds. In case of withdrawal, the Seller will reimburse the Buyer the Total Amount Due, including shipping costs, if incurred by the Buyer, with the exception of any additional costs deriving from the Buyer's choice of a type of delivery different from the type cheaper than standard delivery offered by us. The Seller will provide the refund without undue delay and in any case within fourteen calendar days from the day on which it is informed of the Buyer's decision to withdraw from the contract. The Seller may withhold the refund until it has received the goods. Where due, the Seller will refund the Total Amount Due using the same payment method used by the Buyer when placing the Order, unless the Buyer has expressly agreed otherwise and provided that the Buyer does not have to incur any costs as a consequence of the refund. In any case of reimbursement, MASONI is not required to reimburse the costs due to import customs.

Upon arrival at the warehouse, MASONI ascertains the condition of the returned product and reserves the right to withhold the refund until that moment. The Customer acknowledges and expressly accepts that, upon completion of the aforementioned assessment, the return request will be rejected and the purchased product will be returned to the Customer, charging the shipping costs and refusing the return request, in the event of:

• packaged and/or packaged product, the packaging and/or packaging of which is missing;
• product missing some integral parts or accessories;
• product that is damaged due to transport (in this case MASONI will communicate the circumstance to the Customer within 5 days so that the latter can take action against the courier responsible for transport, requesting reimbursement of the value of the goods, if insured);
• product that is damaged for reasons other than transport, or there are anomalies in its state of conservation.

In the event that the Buyer exercises the right of withdrawal only for some of the products of an order of multiple products, the reimbursement of the shipping costs initially incurred will take place in proportion to the cost of each product. In any case, the refund can never exceed that actually paid by the user.

9.8. Non-compliant exercise of the right of withdrawal. In the event that the right of withdrawal is not exercised in accordance with the provisions of the law, it will not lead to the termination of the contract and, therefore, will not give the right to any refund. In this case, the Seller will notify the Buyer within 10 working days of receiving the Product, rejecting the withdrawal request. The Product, if already received by the Seller, will remain available to the Buyer for collection, which must take place at the expense and under the responsibility of the Buyer himself.

10. WARRANTIES

10.1. The products marketed on the Site comply with the regulations applicable in Italy on the subject and are covered by the Legal Guarantee of Conformity referred to in articles. 129 et seq. of the Consumer Code.

10.2. The Legal Guarantee of Conformity is reserved for consumers pursuant to art. 3, paragraph I, letter. a) of the Consumer Code. The Legal Guarantee of Conformity operates when the lack of conformity occurs within 2 years of delivery of the product and it is a defect present at the time of delivery. To benefit from the guarantee, the Customer must keep the invoice (or DDT) that he will receive together with the products purchased.

10.3. The Legal Guarantee does not apply to consumers residing outside the European Union.

10.4. Any defects caused by accidental events or by the Buyer's responsibility or by use of the product that does not comply with its intended use and/or as provided in the technical documentation attached to the product are excluded from the scope of the Legal Guarantee.

10.5. In the event of a lack of conformity, the Buyer has the right to obtain the remedies provided for by the articles. 132 et seq. of the Consumer Code.

10.6. In the event of a lack of conformity, the Buyer, within the period of validity of the Legal Guarantee of Conformity, may contact Customer Service via email at:

• [email protected] if the Customer is resident in Italy,
• [email protected] if the Customer is resident in a country other than Italy,

indicating the order number and attaching photos representative of the lack of conformity.

10.7. Only after having obtained the authorization number from the Seller, the product for which the lack of conformity is claimed must be sent to the Seller, who will bear the return costs or will appoint its own carrier for collection, to:
MASONI ELIO S.R.L. UNIPERSONALE
Via della Botte n. 51
56012 – Fornacette (PI)
ITALY

In cases where it is not possible to remotely verify the defect complained of by the Customer, the Seller reserves the right to collect the products (or part of them) on which the defect is complained of at its own expense to ascertain its possible existence and extent.

10.8. Please remember that, in the case of purchase by a professional, the Guarantee provided for by the Civil Code applies which considers as non-compliant products those which present defects such as to make them unsuitable for use or which are such as to significantly reduce their value. The available remedies are: price reduction or termination of the sales contract. In this case the professional must report the defect within 8 (otto) days of its discovery and in any case within 1 (one) year of delivery.

11. REVIEWS

11.1. The Site offers the possibility for the Customer who has purchased one of the products to leave a review to report his experience. Reviews are a useful tool for both Customers and the Site: Customers can benefit from information on the use or quality of a specific product, while the Site can use reviews to continue to improve.

11.2. To ensure that the reviews published on the Site come from actual Customers and that the relevant legislation is therefore respected (Directive 2161/2019), the Trusted Shops services are used, provided by Trusted Shops Italia S.r.l.

12. PRIVACY AND COOKIE POLICY

12.1. For information relating to the processing of personal data carried out by the Site, we invite you to read the Privacy Policy.

12.2. For the information relating to cookies, i.e. small text files that allow information on visitor preferences to be stored to improve the functionality of the site, to simplify navigation by automating procedures and for the analysis of the use of the Site, we invite you to read the Cookie Policy.

13. FORTUNE EVENT OR FORCE MAJEURE

13.1. MASONI declines all responsibility for any failure to fulfil its contractual obligations in the event of unforeseeable circumstances or force majeure, including but not limited to, acts of war or terrorism, strikes, states of emergency at national or local level, failure of transport infrastructures, interruptions in the supply of electricity or other utilities, earthquakes, other natural disasters.

14. INTEGRITY

14.1. These General Conditions of Sale are made up of all the clauses that compose them.

14.2. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such by law or following a decision by a body having jurisdiction, the other provisions will continue to have full force and effect.

15. INDEMNIFICATION

15.1. The user undertakes to use the Site and the products purchased on the Site exclusively in accordance with these General Conditions of Sale, for lawful purposes and in any case without infringing the rights of the Seller and/or third parties. The user undertakes to indemnify the Seller, its employees or collaborators, from any request for damages or claims made by third parties for acts or omissions of the user carried out during his interaction with the Site or in relation to purchases of products on the Site.

16. APPLICABLE LAW AND JURISDICTION, ALTERNATIVE DISPUTE RESOLUTION

16.1. All contractual relationships between the parties and these General Conditions of Sale are governed by Italian law.

16.2. For any dispute relating to the application, interpretation and execution of these General Conditions of Sale, the Court of Pisa has exclusive jurisdiction, unless the Buyer is a consumer pursuant to art. 3, paragraph I, letter. a) of the Consumer Code. In this case, the judge of the place where the consumer has residence or has elected domicile is competent.

16.3. This is without prejudice to the right of the consumer user to appeal to the competent ordinary judge of the dispute arising from these General Conditions of Sale, whatever the outcome of the out-of-court settlement procedure described above, as well as the possibility, where the conditions exist, to promote an extrajudicial resolution of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code.

17. CUSTOMER SERVICE AND COMPLAINTS

17.1. To obtain information, send communications, request assistance or submit complaints, the User can contact Customer Service via e-mail at the address in the header.

17.2. MASONI will respond to complaints as soon as possible and in any case within 15 working days of receiving them.